Privacy Policy

Nuvora Technology Pty Ltd ("Nuvora," "we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information gathered through our website and SaaS platform at nuvora.technology ("the Platform").

This Policy aligns with Australia's Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable international standards, including the EU's General Data Protection Regulation (GDPR), where relevant.

By accessing or using the Platform, you agree to the practices described in this Policy.

This Policy applies to all personal information collected by Nuvora through our platform.

"Personal information" refers to any data or information from which your identity can be reasonably ascertained.

Information You Provide Directly

We collect personal information that you voluntarily provide when registering for or using our Platform, including:

• Name
• Email address
• Phone number
• Organisation or company name
• User profile information (login credentials, security questions)
• Payment details (credit/debit card details or payment gateway identifiers, handled securely by trusted third-party payment processors).

Information We Collect Automatically

We automatically gather information when you use our Platform, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, date/time, and time spent
• Usage patterns and user interaction data for analytics and improvement purposes

Information from Third Parties and Public Sources

We collect data from third-party regulatory authorities and public registers such as:

• Australian Securities and Investments Commission (ASIC)
• Queensland Building and Construction Commission (QBCC)
• Other relevant regulatory bodies and commercial providers

This information is used primarily to calculate our proprietary Developer Risk Scorecard, assessing financial and compliance risks associated with property developers.

We collect and process your personal information for the following purposes:

• To provide, operate, and maintain our services effectively.
• To verify user identity and manage your account securely.
• To perform internal analytics, research, and improvement of our Platform and services.
• To communicate with you regarding account management, technical support, and platform updates.
• To process transactions, subscriptions, and other payments securely and reliably.
• To identify and mitigate potential fraud, abuse, or security issues.
• To comply with regulatory obligations and legal requirements.

Your information also helps us develop better risk assessment tools, enhance data-driven insights, and enable proactive investment decisions for our users.

We may disclose your personal information in the following scenarios:

To Service Providers

We engage reputable third-party providers to deliver services such as data storage, analytics, customer support, and payment processing. These providers must comply with this Privacy Policy and relevant privacy laws, maintaining stringent confidentiality.

Legal and Regulatory Obligations

We may disclose your personal information when required by law, court order, regulatory authorities, or to enforce our Terms of Service.

Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, we may transfer personal information to new business owners, who will be bound by this Privacy Policy.

We employ robust physical, electronic, and procedural safeguards to protect your data, including:

• Encryption of data in transit and at rest
• Secure hosting platforms (with ISO 27001 and similar standards)
• Access controls limited to authorised personnel
• Regular security assessments and updates

Despite our rigorous measures, we cannot guarantee absolute security. We will inform users promptly of any material data breach as required by law.

We retain your personal data only as long as required for business or legal purposes. Upon account closure or request, we securely delete or anonymise personal information unless retention is mandated by law or required for ongoing regulatory compliance.

Your information may be transferred to and maintained on servers outside Australia. We will always ensure your information receives adequate protection consistent with Australian privacy laws, the GDPR, and applicable international standards.

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete data
• Request deletion or anonymisation of your data, subject to certain limitations (e.g., legal compliance obligations)
• Withdraw your consent (where applicable)
• Object to or restrict our processing of your personal information

To exercise these rights, contact us via the details provided below. We may require verification of your identity before processing your request.

We use cookies and similar technologies to enhance your user experience, gather analytic data, and improve Platform functionality. You can set your browser to refuse cookies or to alert you when cookies are being used. However, disabling cookies may limit your Platform functionality.

Our Platform is intended for users aged 18 or older. We do not knowingly collect personal information from minors. If we become aware of such collection, we will promptly delete that information.

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Always review their privacy policies before providing any personal information.

We reserve the right to update this Privacy Policy periodically. Users will be notified of significant changes via email and/or a prominent notice on the Platform. Continued use after changes indicates your acceptance of the updated policy.

If you have questions, concerns, or complaints about how your information is managed, please contact us:

Nuvora Technology Pty Ltd
Email: nuvora.io@gmail.com
Postal Address: PO Box 958, Coorparoo 4151 QLD

We aim to resolve issues swiftly and efficiently. If you're unsatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.